Help Center & Customer Support

Welcome to the official support center for ourcarolinafoothills.com. We're here to help resolve any issues you may encounter while using our platform. Below you'll find quick access to important resources and instructions on how to reach our support team.

📌 Quick Links & Resources

Before contacting support, please review our official policies and documentation:

🛠️ Common Support Topics

Account access: Login problems, password reset, account locked
Technical issues: Pages not loading, video playback errors, slow performance
Content reports: Report broken links, incorrect thumbnails, miscategorized galleries
Billing & payments: Charges, refunds, subscription questions (if applicable)
General inquiries: Partnership requests, advertising, feedback

📋 How to Contact Support

To help us resolve your issue as quickly as possible, please include the following details in your message:

Browser & version: Chrome, Firefox, Safari, Edge, etc.
Operating system: Windows, macOS, iOS, Android
Device type: Desktop, tablet, smartphone
Exact URL(s): Full page addresses where the problem occurs
Screenshot or video: If applicable, attach visual evidence
Step-by-step description: What you were doing when the issue happened

📧 Email support: [email protected]

⏱️ Response time: Usually within 24–48 hours, excluding weekends and holidays

⚠️ Emergency & Legal Requests

For urgent matters, please use the appropriate dedicated channel:

DMCA / Copyright removal: Submit formal takedown request – Legal response required within 72 hours
2257 / Age verification concerns: View compliance documentation
Law enforcement inquiries: [email protected] – Valid court orders only

🔄 What Happens Next?

All support requests receive an automated confirmation within minutes
Our team reviews each submission in the order it was received
Complex technical issues may require additional follow-up questions
You will be notified as soon as your case is resolved

We aim to respond to every legitimate inquiry. Please allow up to 2 business days for a detailed reply. Submitting multiple requests about the same issue may delay response times.

Support hours: Monday – Friday, 9:00 AM – 8:00 PM EST | Weekends: limited availability

Last updated: February 2026